The two-factor authentication (2FA) offers additional security for your documents and data. Even with a stolen password, an attacker could not log into your account if 2FA is enabled. This is because it requires a second factor (e.g. a one-time password) that is generated with a mobile phone. Without the mobile phone, the attacker has no chance.
Disable two-factor authentication
To disable the two-factor authentication again, proceed as follows:
- Log on to fileee,
- Go to your account settings,
- Open the "Security" tab,
- Click on "Disable two-factor authentication",
- Enter your password and the current one-time password from your 2FA app,
- Click on "Deactivate"
Second factor no longer available
But what happens if you lose the phone or the second factor device no longer works? Then there is only one thing to do: Reset the two-factor authentication. This will temporarily disable 2FA for your account so you can log back in using your password alone.
Our support at email@example.com will help you with this. Our support staff will conduct a verification process with you to ensure that it is you and not an attacker who is trying to disable 2FA to break into your account. Please note the following instructions:
- Write to us only from the email address you use to login to fileee
- Send us your full name (first name and last name) and postal address in the first e-mail, which we can compare with the data we have at our end.