The two-factor authentication (2FA) offers additional security for your documents and data. Even with a stolen password, an attacker could not log into your account if 2FA is enabled. This is because it requires a second factor (e.g. a one-time password) that is generated with a mobile phone. Without the mobile phone, the attacker has no chance.
But what happens if you lose the phone yourself or the device no longer works? Then there is only one thing to do: Reset the two-factor authentication. This will temporarily disable 2FA for your account so that you can log back in using your password alone. You can read how this works here.
Enable two-factor authentication
- You need an authentication app, such as Google Authenticator, Duo Mobile, Authy or similar apps on your smartphone.
- Open the fileee WebApp under https://my.fileee.com
- Log in with your user account
- Go to your account settings
- Open the tab "Security" or go directly to https://my.fileee.com/account/security
- Under "Two-Factor Authentication" click on "Set Up Two-Factor Authentication"
- Open the authentication app on your phone and scan the displayed QR code or manually enter the displayed code in the app on your phone.
- The authentication app will then generate a six-digit code that is renewed every 30 seconds. Enter the currently displayed code into the "Verification code" field on the fileee page.
- Click on "Save".
From now on you need your smartphone with the authentication app to log in to fileee.
Please note: Before you change your smartphone, first deactivate the two-factor authentication using the old smartphone and then set it up again with the new smartphone if necessary. You can read how to deactivate the 2FA here.